5. Does the entity have a framework/ policy on cyber security and risks related to data privacy? (Yes/No) If available, provide a web-link of the policy.
Yes, GNFC’s cybersecurity framework is guided by its “Information Security Policy,” which is implemented to ensure compliance with applicable regulations, address key risk exposures, and meet evolving customer expectations. The policy is available in the public domain on the Company’s website at the following link: https://www.ncodesolutions.com/company-policy.php
6. Provide details of any corrective actions taken or underway on issues relating to advertising, and delivery of essential services; cyber security and data privacy of customers; re-occurrence of instances of product recalls; penalty / action taken by regulatory authorities on safety of products / services
NA 7. Provide the following information relating to data breaches: a. Number of instances of data breaches b. Percentage of data breaches involving personally identifiable information of customers c. Impact, if any, of the data breaches
NIL
NA NA
Channels / Platforms where information on products and services of the entity can be accessed (provide web link, if available).
Information on GNFC’s products and services is available on the Company’s official websites Website: www.gnfc.in & www.gnfcneem.in The Company has a customer care number (02642202243), specific Email id ([email protected]) through which customers can reach out. Weblink: https://www.gnfc.in/services/chemicals/
Steps taken to inform and educate consumers about safe and responsible usage of products and/or services.
GNFC undertakes various initiatives to inform and educate consumers on the safe and responsible use of its products. This includes direct engagement with farmers through fieldlevel interactions and on-site demonstrations to promote correct usage practices. The Company also disseminates product information and safety guidelines through e-bulletins, participation in agricultural fairs, and exhibitions. In addition, Safety Data
Sheets (SDS) are provided to customers to ensure safe handling, storage, and usage of products.
Mechanisms in place to inform consumers of any risk of disruption/discontinuation of services essential
Does the entity display product information on the product over and above what is mandated as per local laws? (Yes/No/Not Applicable) If yes, provide details in brief. Did your entity carry out any survey with regard to consumer satisfaction relating to the major products / services of the entity, significant locations of operation of the entity or the entity as a whole? (Yes/No)
In case of disruption or discontinuation of essential services, GNFC informs customers through periodic engagement forums and meetings, ensuring timely communication.
All GNFC products are approved in compliance with the provisions of the Fertilizer Control Order and requisite product information is clearly displayed on the packaging in accordance with regulatory requirements. In addition, customer satisfaction surveys are conducted annually in alignment with ISO standards to evaluate and improve service quality.
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