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The main speaker then took the virtual stage. Ms. Feliz began by introducing herself and her business then talked about the experience her business went through when the pandemic started. She mentioned that during the early days in 2020, up until a few weeks before the pandemic, Tradewings Tours & Travel was able to host events and travel around the country.
She moved on to speak about the adjustments they had to make to acclimate to the new circumstances brought about by the pandemic. The company started offering webinars over the pandemic to reskill its agents. They also made a Facebook group called PH Travel Agents Marketplace to support travel agents who diverted to selling other things.
The main points of Ms. Feliz’s talk revolved around the company’s innovations and changes. They did online travel expos where they offered X Deals in order to support travel agencies. Many different mediums were explored, including creating a Youtube channel called Tours R' Us that posts travel guides and episodes for their entertainment talk show The Orange Room Series
Before the pandemic, Tradewings Tours & Travel only offered international travel packages. However, this changed as they started to offer local travel packages and even created Quarantine Packages for returning Filipinos.