Beyond the Classroom : SIP Chronicles. Magazine by PGDM Batch 34.
SERVICE WITH HEART: HEALING LIVES THROUGH LOVE AND CARE
By Ananda Krishna U | PGDM Batch 34, FK- 4169 | February 2026
During my ten days Social Immersion Program at the Brothers of St. Joseph Cottolengo, Palluruthy, I had the opportunity to experience how a social welfare institution works at the grassroots level. The program gave me a deeper understanding of compassion, service, and the importance of supporting people who are often neglected by society. The institution provides care for around 50 residents, including mentally challenged individuals, physically disabled persons, elderly people, and those who have been abandoned. From the very first day, I realized that their work goes beyond just providing food and shelter, it focuses on giving dignity, care, and a sense of belonging to every individual. During the program, I was actively involved in daily activities such as assisting residents during meals, supporting hygiene care, and spending time interacting with them. These simple activities helped me understand the importance of patience and empathy. Many residents required constant support, and even small acts of care made a big difference in their lives. One of the most meaningful parts of the experience was conducting and participating in engagement activities.
We organized yoga sessions, simple exercises, games, and even a small sports day. These activities brought joy and energy to the residents and helped improve their physical and emotional well- being. Watching their smiles and participation was truly rewarding.
I also had the chance to take part in vocational activities such as rosary making, candle production, bottle art, and agricultural work. These activities not only kept the residents engaged but also helped them feel productive and confident. The institution even sells some of these products, which supports small income generation and promotes self-reliance. Another important experience was coordinating events and interacting with visitors. I helped manage a school interaction program and assisted during an official inspection visit by the people from Italy by translating and coordinating activities. These responsibilities improved communication and leadership skills.
Through this program, I understood the real challenges faced by mentally retarded and physically challenged groups, such as social isolation, lack of family support, and limited opportunities. It also showed me how structured activities, care, and community support can improve their quality of life. Overall, the Social Immersion Program was a life-changing experience. It helped me develop empathy, patience, and a strong sense of social responsibility.
More importantly, it taught me that true management is not just about busines, but also about understanding people, supporting society, and creating a positive impact.