July to September 2026 strengthening platform security and compliance readiness. ⚫ EFRM (Falcon and Clarify): Implemented for AU Bank and J&K Bank, strengthening fraud detection, risk management and transaction monitoring.
Compliance and audits
. Achieved UPI Information Security (IS) compliance certification.
Completed the PCI DSS and PCI SSF audit for the Cards business.
Completed the NPCI ASP audit, with 1 medium and 3 low-severity findings.
⚫ Submitted the initial NPCI IS audit report to partner banks and NPCI on 30 May 2026. Closure of the final report is in progress, with 3 findings open.
⚫ Cards team on UPI initiatives: Made better use of resources and sped up delivery.
⚫ Biller team on the Yes Bank SOR: Contained escalations and protected on-time delivery.
Virtual Accounts team on the MWT Wallet: Built in-house wallet capabilities in time for the product launch.
⚫ Inside Sales: A new vertical within Account Management now handles lead outreach and has already onboarded 3 leads (Nikhil: 1, Girish: 2).
Automation through BrowsEZ: Transaction summaries now go out to internal and external stakeholders weekly, monthly and quarterly. Monthly commercial approvals from BBPS clients are automated, which supports timely invoicing and cash flow. A new client-facing dashboard shows account health and business performance. Manual dependency has dropped by 100%.
KCCB critical cases: Melvin spent 15 days face-to-face with the client, which brought faster resolution and stronger trust.
⚫ Enterprise knowledge and email: BrowsEZ now connects to SharePoint and Outlook, so users can search, retrieve and summarise documents and emails in plain language.
⚫ Meeting automation: BrowsEZ joins meetings, captures key decisions and action items, and generates the MoM automatically.
Calendar management: Users can create and update Outlook and Teams events through natural-language instructions.
Weekly transaction monitoring: Summaries across all services and banks, with dashboard insights on volumes, BOU/COU and UPI switch metrics, save 100+ operational hours a month.