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NAME OF PERSON INTERVIEWED: MS. SANDRA MOGUEL JOB/OCCUPATION: ADMINISTRATIVE OFFICER AT BELIZE CITY COUNCIL
1. How important is communication in your job? Communication is very important in my job because we work closely with the public and different departments every day. Clear communication helps people understand services, rules, and important community updates.
3. What challenges do you face with communication? One challenge is handling situations where people may be frustrated or confused. Another challenge is making sure information is shared accurately and on time with the public and staff members.
2. What communication tools do you use at work? At work, I use phones, emails, computers, meetings, official letters, and social media to communicate with coworkers and residents of Belize City.
4. Have you ever experienced miscommunication? What happened? Yes, there was a time when some residents misunderstood the date of a community cleanup event. We corrected the misunderstanding by posting updated notices and clearly explaining the correct information.
5. How do you communicate with coworkers or the public? I communicate respectfully and professionally by listening carefully, speaking clearly, and answering questions politely. I also try to remain patient and understanding when helping others.
6. What advice would you give students about communication skills? I would encourage students to practice listening, speaking confidently, and showing respect when talking to others. Good communication skills can help students succeed in school and in their future careers.
7. WHY IS COMMUNICATION IMPORTANT IN PUBLIC SERVICE? COMMUNICATION IS IMPORTANT IN PUBLIC SERVICE BECAUSE IT HELPS BUILD TRUST BETWEEN THE COUNCIL AND THE COMMUNITY. IT ALSO HELPS PEOPLE STAY INFORMED ABOUT SERVICES, EVENTS, AND IMPORTANT DECISIONS THAT AFFECT THE CITY.