Jackson Health System's 2021 Report to the Community.
As I celebrate 10 years of service at the helm of Jackson Health System, I remain in a constant state of awe. I am surrounded daily by a team of nurses, doctors, therapists, technicians, and other healthcare professionals whose talents define them as elite and whose loyalty define them as public servants.
The COVID-19 pandemic reminded us all about the sacred duty shared by Jackson's 13,000 caregivers and their peers around the world. Jackson distinguished itself as a beacon of safety and hope during this great upheaval. We successfully cared for thousands of hospitalized COVID-positive patients, even while continuing to operate busy urban emergency rooms, emergency trauma programs, the country's largest organ-transplant program, and so much more.
"Jackson distinguished itself as a beacon of safety and hope during this great upheaval."
When medical science delivered the modern miracle of safe and highly effective vaccines, Jackson was among the first and the fastest to bring immunization to South Florida. Perhaps more importantly, our commitment to diversity and inclusion included a massive initiative to vaccinate tens of thousands of patients who might otherwise have been left behind, working directly with houses of worship and non-profit organizations.
In a typically humble passage of his Gettysburg Address, Abraham Lincoln said "world will little note, nor long remember what we say here," because the actions of the soldiers would truly consecrate the site.
Fighting with strength and compassion: A note from the Chief Executive Officer
My fellow healthcare leaders are in this same position today: nothing we say about our armies of caregivers can do them greater honor than their actions have already generated.
In an organization this size, it is easy to get lost in the numbers. In a typical year we care for more than 60,000 inpatients, treat more than 230,000 emergency-room patients, and provide more than 250,000 outpatient visits.
Each of those individuals came to us with a need, with a story, with a fear, with a family. Yes, they needed all the clinical work done flawlessly: diagnosis, imaging, medication, surgery, therapy. But they also needed someone to show them how to video chat with their family, someone to offer them a different breakfast when their stomach was upset, someone to hold their hand when the pain was too great.
It was in those small moments where our caregivers differentiated themselves. They don't treat bones or lungs... they don't treat patients or customers... they treat people. No amount of anxiety or PPE could stand between a Jackson professional and that unique element of the Jackson mission.
We stand now at the threshold to a new normal - still fighting this disease, but with eyes on the horizon and expectations for a brighter dawn. As a member of Jackson's extended family, we know that you have stood with us. We have survived the darkness together, and we move into the future the same way.