This edition is packed with the key updates, reminders, and changes we shared throughout May 🗓️, helping keep everyone informed and aligned as we continue building a strong start to the year. 💪
Issue: May 2026
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NEWSLETTER
Over the past months, we've shared several individual reminders regarding payment documents and invoice submissions. After onboarding sessions and multiple follow-ups, we need to reinforce the importance of following the correct process. From now on, any payment submissions with issues such as files not sent in PDF format, incomplete emails, Doc Soporte mistakes, incorrect amounts, or missing/incorrect invoice information will be reported to your CTA, resulting in a 10% deduction in your Admin Work score. Please remember that support is always available-feel free to reach out with questions before submitting. We're happy to help and encourage you to double-check everything to ensure a smooth and accurate process.
We've received reports from several ECs noticing missing comments from previous classes when adding feedback to Premium learners. This is especially relevant in Premium, where learners may move between schedules throughout the cycle, meaning that by the end of a series you may be working with a completely different group than at the start. For this reason, it is essential to add feedback comments immediately after each class. This ensures accurate tracking of learner progress, helps other ECs understand learner history when transitions happen, and prevents incomplete feedback records.
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Great news our feedback system just got even better thanks to Andy Ortiz! The Feedback Comments feature now includes a new option called "Learners Pending Evaluation", which will help you easily track and manage pending feedback as soon as you join a series. This improvement is designed to make group feedback more organized and simplify your admin work. A big thank you to Andy for continuously improving our processes!
Please note: there is no need to add comments in Practice groups, and for Executive students, you should continue using the trackers as usual.