INTRODUCTION
The aspect of cemetery management is often given less attention in public services The difficulties faced by the next of kin in obtaining information and locating grave plots, alongside the transition towards a cashless era, have driven the need to transform manual work processes into a more systematic, fast, and user friendly system This requirement is further reinforced through the provision of a special QR code to facilitate user access to related services
Accordingly, the iPusara System was developed as a digitalization initiative that helps management improve efficiency and governance of cemetery management in a more organized, transparent, and effective manner for the well being of the community
This initiative not only eases the tasks of the next of kin and the management, but also supports the efforts to turn Shah Alam into a more efficient, sustainable, and digital services oriented city