2021 Report to the Community

HEALTH SYSTEM

Miracles made daily.

1611 N.W. 12th Avenue Miami, FL 33136 www.JacksonHealth.org

JHSO-21-B032 07-21

As I celebrate 10 years of service at the helm of Jackson Health System, I remain in a constant state of awe. I am surrounded daily by a team of nurses, doctors, therapists, technicians, and other healthcare professionals whose talents define them as elite and whose loyalty define them as public servants.

The COVID-19 pandemic reminded us all about the sacred duty shared by Jackson's 13,000 caregivers and their peers around the world. Jackson distinguished itself as a beacon of safety and hope during this great upheaval. We successfully cared for thousands of hospitalized COVID-positive patients, even while continuing to operate busy urban emergency rooms, emergency trauma programs, the country's largest organ-transplant program, and so much more.

"Jackson distinguished itself as a beacon of safety and hope during this great upheaval."

When medical science delivered the modern miracle of safe and highly effective vaccines, Jackson was among the first and the fastest to bring immunization to South Florida. Perhaps more importantly, our commitment to diversity and inclusion included a massive initiative to vaccinate tens of thousands of patients who might otherwise have been left behind, working directly with houses of worship and non-profit organizations.

In a typically humble passage of his Gettysburg Address, Abraham Lincoln said "world will little note, nor long remember what we say here," because the actions of the soldiers would truly consecrate the site.

Fighting with strength and compassion: A note from the Chief Executive Officer

My fellow healthcare leaders are in this same position today: nothing we say about our armies of caregivers can do them greater honor than their actions have already generated.

In an organization this size, it is easy to get lost in the numbers. In a typical year we care for more than 60,000 inpatients, treat more than 230,000 emergency-room patients, and provide more than 250,000 outpatient visits.

Each of those individuals came to us with a need, with a story, with a fear, with a family. Yes, they needed all the clinical work done flawlessly: diagnosis, imaging, medication, surgery, therapy. But they also needed someone to show them how to video chat with their family, someone to offer them a different breakfast when their stomach was upset, someone to hold their hand when the pain was too great.

It was in those small moments where our caregivers differentiated themselves. They don't treat bones or lungs... they don't treat patients or customers... they treat people. No amount of anxiety or PPE could stand between a Jackson professional and that unique element of the Jackson mission.

We stand now at the threshold to a new normal - still fighting this disease, but with eyes on the horizon and expectations for a brighter dawn. As a member of Jackson's extended family, we know that you have stood with us. We have survived the darkness together, and we move into the future the same way.

• Thank you for your loyal support.
• Carlos A. Migoya
• Chief Executive Officer

Jackson is committed to keeping you and your family safe. Since COVID-19 emerged and presented the biggest challenge the healthcare industry has seen in decades, our team's dedication to protecting the health and safety of our employees and our patients has been taken to new heights.

Thousands of patients have been tested and treated for COVID-19 at Jackson facilities, one of them being Rosa Felipe, an electroencephalograph (EEG) technician at Jackson Memorial Hospital. After contracting the virus in March 2020, Rosa fell gravely ill due to her underlying health conditions. She was hospitalized at Jackson Memorial, the same hospital she has worked at for 15 years. After a long battle with the virus, physical and occupational therapy, Rosa went home to her husband and sons just in time for the holidays. She hopes to return to work at the hospital alongside the medical team that saved her life.

To treat patients like Rosa throughout the pandemic, we adapted our facilities quickly to accommodate full capacity COVID-19 units. Because the hospital strictly limited visitation, the Jackson Health Foundation provided iPads so hospitalized patients could video chat with their families and feel their support while recovering. Jackson also offered COVID-19 testing at all of our hospitals' emergency rooms and all of our UHealth Jackson Urgent Care centers. We later became the first hospital to administer the COVID-19 vaccine in Miami-Dade County, vaccinating more than 175,000 people. During this effort, Jackson focused on diversity and inclusion, partnering with more than 100 houses of worship, non-profit organizations, and community groups to vaccinate people in underserved communities. All of Jackson's successes throughout the pandemic can be attributed to our army of healthcare workers - doctors, nurses, support staff, and hospital administrators who worked tirelessly to help the people of Miami-Dade County.

• Rosa Felipe
• STAR COVO-
• STRONGER
• THAN COVID-19
• STRO GE TAN
• COID-1
• STRONGER
• COVID-19
• STRONGER THAN COVID-19

Jackson Health System makes history with first COVID-19 vaccine in Miami-Dade County

On December 15, 2020, history was made at Jackson Memorial Hospital when the first COVID-19 vaccination was administered in Miami-Dade County. As more vaccines were given, more grandparents could hug their grandchildren for the first time in a year, families could be reunited with their loved ones, and people began to feel a sense of hope for the return to normalcy.

With the help and dedication of 1,200 Jackson employees, more than 175,000 people have been vaccinated and nearly 345,000 shots were administered through June 2021. This was one of the most ambitious and challenging public health projects in Jackson's history, but also one of the most rewarding as it was saving lives. Jackson partnered with trusted organizations such as houses of worship, non-profits, and community groups to get these life-saving shots to seniors in underserved communities. Prior to launching this community-based strategy in January 2021, only about seven percent of the total number of vaccinated people at Jackson identified themselves as Black, but after this initiative, that number grew to 15 percent. Similarly, for Hispanics, the number grew from 46 percent to 56 percent. When the federal government approved the vaccination for children ages 12 and up, Jackson also opened sites throughout Miami-Dade County to vaccinate this population.

The work done to combat the virus has been extraordinary and Jackson is proud to have made a direct, life-saving impact on so many members of the South Florida community.

In a year characterized by the challenges of COVID-19, Jackson Health System medical teams continued to serve patients in all areas. We strive to be nationally-recognized as a world-class health system and as the provider of choice for expert care, and we have done exactly that through two major achievements this year.

In June 2020, UHealth Jackson Urgent Care centers partnered with University of Miami-Nova Southeastern University Center for Autism and Related Disabilities (UM-NSU CARD) to become the first urgent care network in Florida to earn a nationally recognized autism-friendly designation. This designation signifies that the staff at all five locations have been specially trained to treat patients with autism and related disabilities. All of the centers also have a designated sensory friendly room, giving these patients the opportunity to experience health care in a more comfortable environment.

Miami Transplant Institute

#1 in transplants in the U.S.

alth Jackson Children's Care

During the 50th year of collaboration between Jackson Health System and the University of Miami Health System (UHealth), the Miami Transplant Institute (MTI) had a record-breaking year, claiming the nation's top position for performing more organ transplants than any other hospital, according to data released by Organ Procurement and Transplantation Network/United Network for Organ Sharing (OPTN/UNOS). In 2020, MTI did it again, performing 721 life-saving transplants. MTI's kidney program continues to be the largest in the nation, with 489 transplants done in 2020. Our intestine, liver, pancreas, and combined kidney/pancreas programs each ranked among the top ten in the nation.

• UHealth Jackson UHealth
• Jackson
• UHealth
• UHealth
• Jackson
• UHealth
• Ulle
• Jacks
• Ulk
• Jacks
• Ulla

• Jackson Memorial Hospital
• Inpatient Services
• Number of Licensed Beds
• Hospital Admissions (excluding newborn)
• Emergency Services
• Visits to Emergency Department (adult)

Ryder Trauma Center Cases (adult and pediatric)

• Holtz Children's Hospital
• Inpatient Services
• Number of Licensed Beds
• Births (deliveries)
• Hospital Admissions
• Outpatient Services
• Visits to Emergency Department (pediatric)
• Visits to Outpatient Clinics (pediatric)
• Jackson North Medical Center
• Inpatient Services
• Number of Licensed Beds
• Births (deliveries)
• Hospital Admissions (excluding newborn)
• Emergency Services

Visits to Emergency Department (adult and pediatric)

• Jackson South Medical Center
• Inpatient Services
• Number of Licensed Beds
• Births (deliveries)
• Hospital Admissions (excluding newborn)
• Emergency Services

Ryder Trauma Center Cases (adult and pediatric)

Visits to Emergency Department (adult and pediatric)

• Jackson Behavioral Health Hospital
• Inpatient Services
• Number of Licensed Beds
• Hospital Admissions (adult and pediatric)
• Outpatient Services

Visits to Emergency Department (adult and pediatric)

Visits to Outpatient Clinics (adult and pediatric)