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ONLINE BURIAL APPLICATION, PAYMENT AND BURIAL PLOT SEARCH SYSTEM iPUSARA https://ipusara.mbsa.gov.my
Team Leader
Ts. En. Khairullizam bin Laili
Pegawai Teknologi Maklumat Jab Digital dan Teknologi Maklumat
Supervisor
Wan Suraya binti Sahabaludin
Penolong Pegawai Tadbir Jab Korporat dan Perhubungan Awam
TEAM MEMBERS
Che iskandar bin Che Soh
Pembantu Tadbir Jab Korporat dan Perhubungan Awam
Penolong Pegawai Teknologi Maklumat Jab Digital dan Teknologi Maklumat
ONLINE BURIAL APPLICATION, PAYMENT AND BURIAL PLOT SEARCH SYSTEM
The aspect of cemetery management is often given less attention in public services The difficulties faced by the next of kin in obtaining information and locating grave plots, alongside the transition towards a cashless era, have driven the need to transform manual work processes into a more systematic, fast, and user friendly system This requirement is further reinforced through the provision of a special QR code to facilitate user access to related services
Accordingly, the iPusara System was developed as a digitalization initiative that helps management improve efficiency and governance of cemetery management in a more organized, transparent, and effective manner for the well being of the community
This initiative not only eases the tasks of the next of kin and the management, but also supports the efforts to turn Shah Alam into a more efficient, sustainable, and digital services oriented city
PROJECT ALIGNMENT WITH NATIONAL AGENDA AND GOALS myDIGITAL
SDG 3: Ensure healthy lives and promote well being for all at all ages
SDG 11: Make cities and human settlements inclusive, safe, resilient and sustainable
The impact of implementing this innovation makes it easier for next of kin to streamline the burial process of the deceased
IMPLICATIONS FOR:
01 STAFF 02 COMMUNITY 03 ORGANIZATION 04 STAKEHOLDER 05 COUNTRY
WHEN A DEATH OCCURS, WHAT NEEDS TO BE DONE BY THE NEXT OF KIN?
Next of kin must obtain a burial permit from the hospital / police station.
Next of kin must attend the Cemetery Management Office to fill out the burial arrangement form.
Next of kin must submit the form for processing.
The staff will process and generate the miscellaneous bill.
PAYMENT
Next of kin must make the burial payment in cash.
BURIAL
Burial Process
Submission of report and payment to the Finance Department counter at Headquarters on working days.
WHEN A DEATH OCCURS, WHAT NEEDS TO BE DONE BY THE NEXT OF KIN?
Next of kin must obtain a burial permit from the hospital / police station.
Next of kin must visit the iPusara Portal and register the burial arrangement and vehicle booking.
Online Payment.
The impact of implementing this innovation makes it easier for next of kin to streamline the burial process of the deceased
IMPLICATIONS FOR:
01 STAFF 02 COMMUNITY 03 ORGANIZATION 04 STAKEHOLDER 05 COUNTRY
HOW TO SEARCH FOR THE DECEASED'S PLOT?
Next of kin must attend the Staff Office at the cemetery.
Next of kin must provide the year/name/ID of the deceased
PROCESS
BILL
The staff will search within the burial record book.
Result Found
HOW TO SEARCH FOR THE DECEASED'S PLOT?
The impact of implementing this innovation makes it easier for next of kin to streamline the burial process of the deceased
IMPLICATIONS FOR:
01 STAFF 02 COMMUNITY 03 ORGANIZATION 04 STAKEHOLDER 05 COUNTRY
REDUCTION OF STORAGE, FORMS, AND RECORD BOOKS TRANSITION FROM MANUAL WORK TO SYSTEM UTILIZATION
ORGANIZATION IMPACT
BEFORE
3000 KP @ RM 1.70 RM 5100.00 MONTH
RM 61,200.00 YEAR
AFTER
1040 KP @ RM1.70 RM 1838.72 MONTH
The impact of implementing this innovation makes it easier for next of kin to streamline the burial process of the deceased
IMPLICATIONS FOR:
01 STAFF 02 COMMUNITY 03 ORGANIZATION 04 STAKEHOLDER 05 COUNTRY
The development of a sustainable and conducive environment creates a well organized, beautiful, and attractive landscape for the cemetery
Transforming the cemetery into a beautiful park area to visit and frequent
Changing the stigma of fear in visiting cemeteries to a sense of peace and pleasantness
The production of this innovation project aligns with the Planning Guidelines for Islamic Cemeteries by PLANMalaysia
The impact of implementing this innovation makes it easier for next of kin to streamline the burial process of the deceased
IMPLICATIONS FOR:
01 STAFF 02 COMMUNITY 03 ORGANIZATION 04 STAKEHOLDER 05 COUNTRY
This impact supports the nation's aspirations through the National Science, Technology, and Innovation Policy, namely by promoting and fostering MyDigital awareness among the general public and public servants in particular
Through DISCUSSIONS on the direction of MyDigital and the Jabatan Kesihatan dan Persekitaran, alongside VISITS to selected cemeteries, the Jabatan Kesihatan dan Persekitaran requested the Jabatan Digital dan Teknologi maklumat to develop a burial management system.
The outcome of the research and collaboration between both departments successfully produced a MyDigital system, namely the iPUSARA System.
Ts. Khairullizam bin Laili Pegawai Teknologi Maklumat
Fill form
SECURITY ACCESS MODULE ROLE BASES
The development of this system uses web based technology
A more efficient and productive work process
Pay
SMS
The system can be accessed anywhere and at any time using various devices
CUSTOMER SATISFACTION
Increasing the Satisfaction of Users, Customers & Stakeholders
Becoming a Reference Portal for Other Agencies
QUALITY
Improving the Quality of the Service System
Publicity and Collaboration with Mosque and Surau
Official Study Visit to iPUSARA by the Agency
ANNOUNCEMENTS AND PUBLICITY
IPUSARA
JOHAN/GOLD
“International Innovation And Invention Competition Through Exhibition 2024” (Icompex 2024) : 13 & 14
Mte 2024 Sustainable Development Goals International Innovation Awards & Expo
JOHAN
Pertandingan Inovasi Terbuka, Piala Yang Dipertua Majlis Perbandaran Sepang Pada 10 September 2025
NAIB JOHAN /SILVER
Majlis Persada Inovasi Negeri Selangor @ Kik Negeri Selangor Tahun 2025 (Naib Johan)
The implementation of the iPusara project has clearly proven to impact productivity and staff satisfaction positively, enabling tasks to be carried out more efficiently while providing convenience to customers This project also has the potential to be expanded for use across all local authorities (PBT) in Selangor, Malaysia in general, as well as other government agencies
ONLINE BURIAL APPLICATION, PAYMENT AND BURIAL PLOT SEARCH SYSTEM iPUSARA https://ipusara.mbsa.gov.my